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Posts: 1
Registered: ‎03-18-2017

In store purchase. Need the receipt, please.

[ Edited ]

I bought a speck candy shell case a few months ago and it is turning yellow. I contacted the manufacturer directly and they are requesting a store receipt. Which is perfectly acceptable. Can you please email my receipt? The retail location was in Mountain View,CA store #1045 

customer service pin {removed per forum guidelines}

purchase date was Nov 18th 2016. 


Please let let me know if there is any additional info needed. 

Posts: 2,185
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Registered: ‎09-29-2008

Re: In store purchase. Need the receipt, please.

Hey Inkdaddy66-


It can be disappointing to see that the investment you made in a phone case is experiencing discoloration; however, I am glad that you were able to reach out to the manufacturer, and they are working on resolving the issue for you. It’s very common that a purchase receipt is needed to move forward with a resolution, so I’d be glad to help.


With the information you were able to share when registering on the forum, I was able to locate the purchase and have sent you a copy of the purchase. It should arrive no later than the end of the day to the email address that you used to register on the forum, but be sure to check your spam/junk folder, as it sometimes likes to sneak in there. If you still don’t receive it, let me know, and I will be a happy to research another method of delivery.


I do want to take a moment and thank you for donating to the St. Jude Children’s Research Hospital. You are part of the reason why Best Buy was able to donate $9.7M to St. Jude. Thank you for making this contribution be so successful!

If you should have any additional questions, let me know.


Good day,

Karina|Social Media Specialist | Best Buy® Corporate
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