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Posts: 1
Registered: ‎03-17-2017

In store order problem.


On March 9th I went in store (Downers Grove, Illinois location) to purchase v-moda crossfade m100 headphones. I saw them on amazon for $205.99 with 2 day free shipping. I did not want to wait for shipping as my last headphones had broken and I was aware of Best Buy's price match guarentee. When I went in store there was 1 left in stock. The headphones were priced at $250.99. I showed the employee 3 seperate links where I found the headphones currently listed for the $205.99 price. The employee called over another employee who both began looking online at multiple links, which seemed a lot like they were trying to "beat me" in the price match "game." Anyway, they informed me they could not give me the price match on the headphones they had in store because they were a different color than the ones in the link I showed them, but offered to order them for me with 2 day free shipping. I agreed. They asked if I wanted in store pick up or delivery. I told them in-store is fine because my gym is near the store and I go there multiple times a week. AFTER, I paid in full, I was told pick up day is the 17th. I asked "what happened to 2 day shipping?" They said that was the soonest they could get it and if I was to have it shipped to my house it would be the 21st. Which still does not make sense to me because that is 4 days after store pick-up. It is now the 17th and I still do not have headphones. I leave the country tomorrow. I called customer service to see when the order is scheduled to arrive and they told me it will now be the 20th! She said she cannot refund me at this time either and if I wanted to go in store and get the more expensive colored ones they would have to charge me again and there is nothing she can do for me. Best Buy's inventory, price match, shipping, and customer service has let me down. BEST BUY, CONVINCE ME TO EVER SHOP WITH YOU AGAIN...

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Registered: ‎10-10-2012

Re: In store order problem.

Hello Mario_Garza,


Welcome to the forum. Your request for a price match and purchase of your new headphones sounds like quite the ordeal, and it's disheartening to read this has been such a poor experience for you. The availability of our Price Match Guarantee, and in-store pickup are to make it easier for you to shop with Best Buy not harder, and I'm so very sorry for all the frustration you've encountered. 


Using the e-mail you registered on the forum, I was unable to locate any orders. If you still were unable to pick up your order today, please send me a private message with the order number so I can look into what's going on. To send me a message simply click to the right of my signature below. I will also be documenting your complaint for further employee training opportunities. 


Thank you for visiting the forum, 



Maria|Social Media Specialist | Best Buy® Corporate
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