03-17-2017 03:37 PM
03-17-2017 06:20 PM
However, it is a policy at many reatailers to ban returns on those who return a lot of things. Especially expensive laptops which they cannot any longer sell at full price so they not only take a hit on one laptop but three. And it can be difficult to resell returned laptops.
03-18-2017 11:57 AM
As many people do, I count on the return policies of the retailers I frequesnt to count as a layer of protection for my purchases. I was discouraged to read of your recent experience having your return declined and I regret any inconvenience to you.
Like may retailers, Best Buy partners with The Retail Equation (TRE) to track returns in an effort to keep prices low for our customers. I recommend contacting TRE to acquire a copy of your return activity report. If you discover anything amiss, please contact TRE to dispute any incorrect information. You can find more information by visiting What is TRE?
Thank you for writing to us with your concerns.
|John|Social Media Specialist | Best Buy® Corporate|
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