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New Member
Posts: 2
Registered: ‎03-18-2017

I phone is not supported in India

[ Edited ]

Hi 

I purchased iphone 7 from best buy,Charleston & at the time f purchasing they assured me that its universal & unlocked set.but right now when i m trying 2 use it in India a message coming that sim card in not supported kindly contact ur carrier to unlock the phone.even the apple support service told me they r unable 2 unlock the phone bcoz its a contract of best buy & the reseller can unlock the phone.now i m feeling like cheated by best buy after paying full amount.even in invoice its clearly mentioned that its universal & unloacked.plz help me out...IMEI no of my phone is {removed per forum guidelines}.

Valued Contributor
Posts: 2,007
Registered: ‎12-01-2014

Re: I phone is not supported in India

You would need to contact​ a carrier to unlock the phone. Best buy doesn't have that power.
New Member
Posts: 2
Registered: ‎03-18-2017

Re: I phone is not supported in India

Need to contact a carrier??? Which carrier when its a locked phone!!!and even apple support is saying that only reseller can only b able 2 unlock it 

Frequent Contributor
Posts: 551
Registered: ‎08-17-2015

Re: I phone is not supported in India

Well best buy can't unlock it. You bought a universal model that works with any carrier in the United states you can ask apple if they can tell you what carrier it's locked to and then request unlock from them.
Valued Contributor
Posts: 2,007
Registered: ‎12-01-2014

Re: I phone is not supported in India

Posts: 7,176
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Registered: ‎09-29-2008

Re: I phone is not supported in India

Hello PRAVAMANJULA,

 

As I know from my own experience, there is nothing quite as upsetting as making a big purchase only to discover that the product is not going to work the way I expected. I was discouraged to read that this has been your experience and I regret any inconvenience to you.

 

As others have stated, Best Buy does not have the means to unlock your iPhone; that is a service provided by cellular service providers. As products sold by Best Buy are intended for use in the United States, I recommend contacting a U.S. cellular provider for further assistance.

 

I regret I do not have better news or another option for you. Please know I am grateful you wrote to us.

 

Sincerely,

John|Social Media Specialist | Best Buy® Corporate
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