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Posts: 1
Registered: ‎07-15-2017

How to file complaint

I have looked all over the website for a link or email address to file a complaint about the awful manner in which I was treated at a local store today. This complaint truly needs to be recognized and resolved on a corporate level as the local management is a joke and treated me with zero respect today. In fact, I believe the assistant store manager amd Geek Squad manager need to be held responsible for their actions and lack of customer service skills.
Posts: 531
Topics: 3
Kudos: 351
Solutions: 35
Registered: ‎02-09-2011

Re: How to file complaint

They don't have an email address for customers to use to file complaints, the two ways they do have are to 1) create a thread here and wait for a corporate moderator to come by and address any issues or 2) to call the 1-888-BestBuy (1-888-237-8289) number for immediate help.
Posts: 2,099
Topics: 43
Kudos: 183
Blog Posts: 3
Solutions: 97
Registered: ‎04-18-2017

Re: How to file complaint

Hello afadden-


Welcome to the Best Buy forums, where you should feel welcome to voice any comments or concerns you have good and bad.  We want all of our customers to have the ability to reach out to us, and I wanted to let you know you found the right place!


If you are willing to post publicly, being sure to keep your personal information private, I would be more than happy to respond to you.  Rather not air out your experience publicly?  Feel free to send me a private message, by clicking the link in my signature line. 


I’m looking forward to your reply, and I’ll be sure to keep any eye out for your post or message!



JJ|Social Media Specialist | Best Buy® Corporate
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