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Posts: 5
Registered: ‎06-10-2018
Accepted Solution

Get from Best Buy on Winter Garden FL wrong washer 200$ less price

[ Edited ]

06/26/2017 i get from Best Buy laundry set (LG Washer WT7500CW, LG Dryer DLEX7600WE) total price 1636,86$
Everything was good until 06/01/2018 when we decide try option (Delay wash WI-FI). You have to download app and register on LG website by using S/N. When i check S/N our washer, I found out that we have the wrong washing machine from Best Buy. it was model LGWT7200CW (pictures attached). Difference was in size, 4 less functions and price 200$ less (looks almost the same like WT7500CW). Then i was immediately drive to store on Winter Garden FL to let them know about mistake. Jean {removed per forum guidelines} (sales professional) check everything and tell me that she send escalation email and someone call me back. i was waiting until June 4th (no one didn't call me back). Then i call ti BEST BUY by my self and explain my problem again (that was delivery fail only and i need replace for a wright model (I want to get what I paid for). The tell me that no one cant help me (that was store fall and I have to solve this problem with store only). All they did - send escalation email back to store and tell me that some one call me back. 2 more day - no call back. I call again to Best Buy and 2 more time i tried to explain my problem. Representative on other side telling me that is to much time and nothing they cant do anymore (i have only 30 days for return or refund) i'm tell that i don't want refund and return - I just want get my right washer. They send another escalation email back to Best Buy store on Winter Garden FL. 2 more days - no calls. 08/06/2018 i was in store again and talk with Jean {removed per forum guidelines}. She confirm that they recive 2 emails from Best Buy customer service but she tell me that last time i said my washer is working good and i don't have any problem. True - that is exactly what i tell first time (wrong washer really working well but, I just want to get what I paid for.
She tell me story about warehouse relocated to another place and they trying to looking for my LG WT7500CW they just need more time. It sounded ridiculous. Ok, ill give them one more week and see what another story they tell me next Saturday.
I hope its just a human mistake (not cheating from Best Buy). Customer please be aware - check your product carefully, when you get delivery from Best Buy.
I'll update this post, when i can get new information.

New Member
Posts: 5
Registered: ‎06-10-2018

Re: Get from Best Buy on Winter Garden FL wrong washer 200$ less price

[ Edited ]

Forget to add ticket# {removed per forum guidelines}

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Registered: ‎04-18-2017

Re: Get from Best Buy on Winter Garden FL wrong washer 200$ less price

Hello setevoy-

 

I could only imagine how shocked you must have been to find out you received a different washer than what you should have received, after finding the serial number.  I too would be looking for some answers, if placed in a similar circumstance, and I’m grateful you chose the Best Buy forums for help!

 

I’m showing a few cases that have been opened up, and it appears the model number is lining up with the sales receipt, however, I’m wanting to take additional steps to see if I can’t be of further assistance to you!  I’ll first need to confirm who I’m speaking with is the purchaser of the appliances.  Please send me a private message containing your full name, phone number, email address, and customer service pin from the bottom of the receipt. 

 

Click the blue button below, labeled “Private Message,” to keep this information from the public.  I’ll have additional steps once I hear back from you, but I would need to first confirm who I’m speaking with, in accordance with our Privacy Policy. 

 

Respectfully,

JJ|Social Media Specialist | Best Buy® Corporate
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Get from Best Buy on Winter Garden FL wrong washer 200$ less price

Horrible delivery service. After getting solution from Bestbuy they sheldue apointment for deliwery on saturday 23 from 8-12. Nobody call me to confirm apointment and get more info about gate code, also my name on key panel so everyone can call me at the gate. Also we have second gate for residents only without keypad. Saturday at 8:52 i miss call in frome someone. 9:19 i call back several times - no answer (they hang me up). 9:30 i call to Bestbuy just in case. Rep from customer service tell me that delivery team was on site about 50 min ang call me twice from cell phone and also from the gate (i have just one missed call and nobody didn't call me from the gate). Now they away to Orlando and cant goback to Ocoee. Someone call me only Monday to sheldye future apointment for delivery. 

I just do not have words how horrible the delivery service works. Confirming that numerous negative customer testimonials with the same problem.

Posts: 2,301
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Registered: ‎04-18-2017

Re: Get from Best Buy on Winter Garden FL wrong washer 200$ less price

Hello setevoy-

 

This is not the update we were hoping for, but I’m grateful to have the opportunity to look into this!  With that said, I did have the chance moment ago to look over the notes and I’d like to provide an update to your case, but in private message.

 

Locate the orange envelope in the top right corner of the screen to view your inbox!

 

Sincerely,

JJ|Social Media Specialist | Best Buy® Corporate
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Posts: 2,301
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Registered: ‎04-18-2017

Re: Get from Best Buy on Winter Garden FL wrong washer 200$ less price

[ Edited ]

Good afternoon setevoy-

 

I’m excited to see you've heard back from the sales manager, Patrick.  He’s informed me that he left you a voicemail that was received by you.  It's great to hear you were able to work with Patrick and a new appointment was scheduled for Wednesday, June 27.  Please know I’d be more than willing to help out, along with Patrick!  If you need anything in the meantime just let us know!

 

Respectfully,

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎06-10-2018

Re: Get from Best Buy on Winter Garden FL wrong washer 200$ less price

Thanks to everyone who took part in solving my problem. Even with my unique case, the problem was solved 100%