01-12-2018 04:23 PM
01-18-2018 12:14 PM
Welcome to the forums! Samsung sure makes some great products. It sounds like you may own or are interested in purchasing some. I’m happy to hear that. I do, however, regret to hear about your in-store experience with our Samsung Experts.
Our third-party vendor representatives are trusted partners. As such, we expect them to deliver the same expert service that we as Best Buy employees are all about. I’m truly sorry to hear about your experience at the Samsung Experience Shop.
We love feedback here at our corporate office and I’m very appreciative that you were willing to bring this to our attention. I would certainly like to pass this along through the proper channels. May I ask which of our Virginia locations you’re having these experiences at? If you prefer responding in a less-public option, you can send me a private message using the link next to my signature below.
|Luke|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!