03-13-2017 11:50 AM - last edited on 03-13-2017 11:54 AM by Bill-BBY
03-14-2017 01:21 PM
Thanks for joining the Best Buy Community forums. A solid state drive is one of the best upgrades you can make to your computer, and it must be very disappointing to find the product to be defective likeyours is.
Under our Return & Exchange Promise, you have fifteen days from your purchase to exchange a product that you purchased from us. As you are outside of that fifteen days, you must instead rely on the SanDisk manufacturer’s warranty. You should contact SanDisk again and request manufacturer’s warranty support from them, to see if they are able to offer you service or a replacement.
Normally I would suggest getting in contact with your local Geek Squad to take a look at the SSD. Because you are in Brazil, however, that doesn’t sound like it is an option. If you return to the US, I would bring the part with you and make a reservation to see the local Geek Squad so they can take a look at the part. Alternatively, I would seek out some local technical help to see if the SSD is improperly formatted, or if there is another software fix that could get it working.
I hope that gives you some next steps to take. If you have any further questions, please let me know.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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