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New Member
Posts: 4
Registered: ‎08-10-2017

Coupon Stacking

Hi, 

 

Yesterday I went to Best buy to trade in my Xbox one Controller toward and Xbox one Elite Controller. The Special Best Buy is advertising is "$50 toward an elite controller when you trade in a original xbox controller". On top of this i have a student deal for %30 off any xbox accessory.

 

I learned of this deal online where many people all over were able to get the $50 towards the controller from the trade AND the %30 off accessory. Under the fine print it says that the student deal can be combined under Best Buys discretion. Why cant it be a univeral thing for every store? Everyone else got the deal and i was told no.

 

So everyone on my online forum is gettting to stack the deal while i guess i went to a different Best Buy? I was not able to get my $50 and the %30 off. 

 

I didnt know that the $50 would be split into a $20 gift card and $30 coupon so i guess the $30 coupon and the %30 off could not combine, however many poeple are gettign this deal. 

Valued Contributor
Posts: 2,058
Registered: ‎12-01-2014

Re: Coupon Stacking

A mod will chime in but BBY doesn't allow coupon stacking. It would be one or the other per their policies.
Posts: 6,808
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Registered: ‎10-10-2012

Re: Coupon Stacking

Hi there cturn886-

 

Welcome to the Best Buy forums!  It’s hard to keep track of all the amazing promotions, sales and coupons that we offer our customers and of course, there are going to be times where a customer is going to want to see if they can benefit from more than one!

 

As jxs3 pointed out, in general, most of these promotions, sales and coupons are not allowed to be combined.  In this case, the student coupon for the Xbox Accessory does call out that it cannot be used on conjunction with other offers, such as the trade-in promotion that you were looking to participate in.  In this case, you would have to choose which promotion/coupon to take.

 

I hope this helps and I apologize for any disappointment this may cause you.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-10-2017

Re: Coupon Stacking

That makes sense and I understand that. the student coupon does state though in the fine print that it may be combined per Best Buy discretion. Should that be in there?
Posts: 6,808
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Registered: ‎10-10-2012

Re: Coupon Stacking

Hello cturn886-

 

The only version of that coupon that I can see does not have that verbiage on it.  What expiration dates does it say at the top of the coupon?

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-10-2017

Re: Coupon Stacking

Offer valid 7/30/17-9/9/17. The line from the fine print reads "Coupon combinations with other offers subject to Best Buy approval."
Posts: 6,808
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Registered: ‎10-10-2012

Re: Coupon Stacking

Hello again cturn886-

 

Thanks for providing that information as it conflicts with the coupon examples we’ve been provided, so I’ll have it looked into.  However, please know that the store in this situation still reserves the right not to combine the coupons as explained in my first post.

 

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎08-10-2017

Re: Coupon Stacking

So yes, some customers are getting a better deal than we are just because they're at a different store with managers allowing the combination due to lack of clarity in policy.
New Member
Posts: 4
Registered: ‎08-10-2017

Re: Coupon Stacking

Even so, it should be a universal policy and not one where I feel im ripped off because I live near a different Best Buy. Its frustrating especially reading all the successful people online. WIll send thread,

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Posts: 6,808
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Registered: ‎10-10-2012

Re: Coupon Stacking

Hello cturn886-

 

The universal policy is that these offers are not able to be combined, but I cannot speak for what other customers may have been able to accomplish at other stores.

 

Regards,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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