01-13-2018 01:31 AM
01-13-2018 03:27 AM
01-18-2018 11:35 AM
Welcome to our Forums and thank you for taking the time to write to us regarding your order. I apologize for the delay in responding to your message, we are working as fast as we can to respond to the messages we have received after the holiday season. I am disheartened to hear that the item you purchased was not available when you went to visit our Best Buy Bakersfield store location. I can absolutely understand how frustrating it is to expect something on it's estimated arrival date only to see it's not there. I am happy to look in to this to see if I can get you some more information.
As Tlari mentioned, once your order is available you will receive an email that it is ready for pickup. While we do our best to get products by the estimated arrival date, sometimes slowdowns can happen in getting them to the store. When you spoke to Sonam, she was referring to the status an order is put in if it's not available in the store. If this happens, you should receive an email with a new estimate on when it will arrive.
I apologize for any confusion in picking up this order. Please let me know if you have any further questions or concerns, I am happy to help as much as I can.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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