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New Member
Posts: 1
Registered: ‎01-31-2018

I cannot use my cell phone

Dear sirs,

I have bought, on January 25th, 2018, an Iphone 8, in Best Buy shopping, in Memphis.

When I was in the shop, the salesman told me that I could use that phone in Brazil, with no problem.

I tried to use the phone and is blocked by Sprint.

I contacted Sprint and was informed that I needed an account and I dont have an account.

I called again to Best Buy and the operator told me that, unfortunately, the cell phone only can be used in US.

Please let me know how can I solve this problem.

Thanks, in advance!


New Member
Posts: 1
Registered: ‎02-05-2018

Pathetic Customer Service and False information

[ Edited ]



I purchased an iphone X 64 GB from Central City Westland MI 48185 store. I enquired about the phone and told that I will be relocating to India so want an unlocked phone that can be used by any carrier. The support staff assured me the same and purchased the phone for which on bill it is mentioned that its a Universal phone. I used a prepaid sim in US and able to activate the phone and make calls, when I came back to India and tried an Indian Carrier I was unable to do so.

On calling your agents, I had to call them around 5 times and was always put on hold. finally I had a word with the store manager and she denied that the phone can be used anywhere outside. I feel cheated with you guys as you gave me a false statement at the time I purchased the phone.


Stop cheating us. My hard earned $1060 is duped by you.




{removed per forum guidelines}

New Member
Posts: 1
Registered: ‎03-02-2018

Blocked iPhone 6S - Model A1634

Hello! My name is Junior, i'm from brazil and need your help.


I bought a cell phone in the new york store but it's blocked


The device was purchased as unlocked.


i'm now in brazil and can't uses the phone with a local carrier


Apple's Support said that the problem should be resolved with the best buy.

New Member
Posts: 1
Registered: ‎03-02-2018

Sale of IPhone blocked in Brazil

Good afternoon, my name is Paulo and I got an Iphone8 plus on Best Buy from Anderson SC. At the time of purchase the Seller told me that it was unblocked to Brazil, but so far I have not been able to use it. This was in early December and so far, only emails requesting contact with Apple from Brazil and Apple from Brazil request Contacting Best Buy. Would like to know if anyone could help me.
New Member
Posts: 1
Registered: ‎03-13-2018

Iphone 7 plus purchased form best buy not working internationally i.e in india.

Hi Best Buy,


My colleague brought iphone 7plus which is unlocked version form US to India for myself.When I try to activate it says sim invalid please contact carrier.


After multiple searches about that we got to know it is universal phone which can work only in US for all networks..

When we where buying the store person mentioned it will work all across the world.are youpeople trying to cheat people.?

once we are out of counrty how are supposed to return?if i am not retruning that coutnry nor i am have any friends der what are we supposed to do?

the policy sales 15days .he was there for 3 weeks and purchased on 27th feb and today I recieved the phone(14th march) and tried toactivate it.But we couldnt do that.and all ready 15 days over and on top of that we have to $35 extrat if it is opened or something?

this issue is not faced by one or two people.N number of people have faced this?what have u done to address this issue so far.?The number's keep on increasing witht the same issue.since we paid full money what price we get for unlocked and still it doen't work it is really embrassing situiation and we dont know how to activate that it is just a box which cost me 700$.


when i try ro visit apple store they say they should provide the carrier and then it get unlocked or the code to unloacked.either  of the solution is not possible .Coz i dont have anything of it?What am i supposed to do.?

Why you people have kept the name as Unlocked iphone?Beset buy is mis guiding the people and making money out of it without  providing any solution even after number of the same issue is getting increased day by day?


Should we sue the company for clearing not telling it will work only in US ?how can tourist know what is the meaning of unviersal mentined in the reciept of invoice?Universal meaning it should work all around the country and u people are misguding the customer.?This is not fair at;s  a BOX which is waste of 700$  which is a huge amount.


Please provide me the solution at the earliest.


New Member
Posts: 1
Registered: ‎03-16-2018

IPhone X blocked by your regional policy

Hi, i bought an IPhone X and travelled to Brazil. As I try to put my SIM card, the phone says it is incompatible. I contected Apple, which says my sim card its not working because your regional policy. Therefore, I would like to unblock this phone, thanks!