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New Member
Posts: 2
Registered: ‎12-18-2017

Re: Cell Phones Bought for International Use at Best Buy

Note that even when I brought the phone back to the US, with all the receipts and necessary information, I was told I would have to go through T-Mobile to unlock the phone.
New Member
Posts: 3
Registered: ‎01-04-2018

Re: iPhone 7 locked

I see you in every post related to this topic with this reply.

 

the word 'universal' does not mean 'within US ONLY'. If BB plans to use it that way then they have to take the time to explain what their definition of universal is. Please note - people who are planning to use it in another country (incl myself) would definitely say that they intend to use it abroad. The 'kids' in BB need to be educated to notify them about the activation process instead of waiting for the customer to leave so they back to thier friends and chat. Remember, we are paying the entire amount of the phone only to find out back in our country that it is not going to work. So if you not able to help, dont copy-paste your same reply to increase the count of your posts to get to gold or silver status (to get $5 off of your next purchase). Ppl are here to try and get a solution to their problem

 

I saw another post of yours where you mentioned it is not mentioned in any document or anywhere. Ppl do not walk into BB to read documents. We walk in to buy phones. Its BB's responsibiltiy to take the time to explain things.

 

It is ridiculous for  BB to expect us to return the product in 14 days. That is not them fixing the problem. It is 'we do not want your business becuase our staff failed to disclose the complete process'

 

why cant the staff in BB say - Please remember that this phone needs to be activated with one of the major carriers before it can be used outside of US. 

New Member
Posts: 3
Registered: ‎01-04-2018

Re: iPhone 7 locked

also, the other common thing I see BB post is - our products are intended to be used in US. Why dont you add that in the receipt or some place so ppl know not to buy things for abroad?

New Member
Posts: 3
Registered: ‎01-04-2018

iPhone 8 bought in US doesn't work outside of US.

As most other people, I purchased an iphone and asked 2-4 times if it would work in Malaysia and was told yes (in BB, Downers Grove 60516). I see the same response from BB Social media rep and Chris31876 on all threads but still wanted to create one.

 

the word 'universal' does not mean 'within US ONLY'. If BB plans to use it that way then they have to take the time to explain what their definition of universal is. Please note - people who are planning to use it in another country (incl myself) would definitely say that they intend to use it abroad. The 'kids' in BB need to be educated to notify them about the activation process instead of waiting for the customer to leave so they back to thier friends and chat. Remember, we are paying the entire amount of the phone only to find out back in our country that it is not going to work. 

 

also, the other common thing I see BB post is - our products are intended to be used in US. Why dont you add that in the receipt or some place so ppl know not to buy things for abroad?

 

 

It is ridiculous for BB to expect us to return the product in 14 days. That is not them fixing the problem. It is 'we do not want your business becuase our staff failed to disclose the complete process'

 

why cant the staff in BB say - Please remember that this phone needs to be activated with one of the major carriers in case you intend to use it outside of US.

 

wish I could file a complaint against the kid who sold me the phone and his lady supervisor who he was constantly asking the questions to that I asked him. i heard her in the background when I called BB with this issue again. but for some reason she wouldnt talk to me direclty. Obviously your company only caters to the people/market in US so I will take my business elsewhere

 

BB & Chris - dont even bother responding with the copy/paste of your standard script

New Member
Posts: 1
Registered: ‎01-05-2018

UNV IPHONE X 64GB SILVER UNLOCKED - ERROR "INCOMPATIBLE SIM"

Hello, I bought an iphone X unlocked for use in Brazil at Best Bye store in 8350 S Orange Blossom Trl, Orlando on 12/6/2017. The seller guaranteed that iphone with FULL PRICE was unlocked and would work in Brazil. However, it presents an INCOMPATIBLE SIM error and recommends contacting the mobile operator to request unlocking.

We used a T-mobile data chip in the US during our stay, from 12/6/2017 to 12/23/2017. Now we are trying to use a chip from Brazil but it does not work.

 

Can you help me please? Thank you