Add Product

Search Results:

Reply
Geek Squad Agent
Posts: 3,251
Registered: ‎03-20-2012

Re: Returning a phone

1-888-BEST BUY (1-888-237-8289)  Im not 100 percent sure if that is what you can use, but here is another link HERE that may also assist you further.  outside all that Im out of ideas, good luck and I hope you find a resolution to your situation!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
New Member
Posts: 2
Registered: ‎03-01-2017

I asked I want to buy unlocked iphone7 and I will use it in Korea. //A man at Folsom store it's OK

Last month 02/17/2017  

I bought iphone7 plus at Best Buy #845 (2345 IRON POINT RD FOLSOM,CA)

before that I said "I want to buy unlocked iphone 7 plus, I will use in Korea" 

A member of that store "It's possible"..

 

A that time I was in business trip..and had temporary t-mobile USIM.

Before pay he(a member) asked me cell phone number... ..I told him my temporary cell phone number..

 

 

After coming Korea.. I open the box..

 

but it is not impossible to use it Korea mobile company's usim.

 

I tried hard to solve the problem... but I can't.

Your company..(store, and call center) told me that "We don't sell unlocked iphone 7..." ---- oh my God  !!!!!

 

Apple Korea. T-mobile, AT&T(Because In My receipt contains "AT&T NEXT NEW IPHONE"

can not solve the problem..

 

 

 

Help me please... Because Your member told me "It is possible to buy unlocked iphone7 and use in Korea..."

.

 

 

 

 

New Member
Posts: 2
Registered: ‎03-01-2017

Re: I asked I want to buy unlocked iphone7 and I will use it in Korea. //A man at Folsom store it'

I paid over 1,000 $. 

Last 4 weeks  I tried to.. but.

 

New Member
Posts: 1
Registered: ‎03-22-2017

Re: Cell Phones Bought for International Use at Best Buy

Hi,
I bought a unlocked moto g4 play 16g, but when I turned on in Brasil it turn off. How can I change this cell phone?
New Member
Posts: 3
Registered: ‎04-05-2017

Problems with a product!

Spoiler
 
Spoiler

Hello, my uncle (an older person) bought a cell phone in his store, with certain specifications for it to work in Argentina.

The problem is that: he asked the seller for a Samsung Galaxy S7 edge, provided that it was the G935FD or G935F Submodel for the 4G LTE band to operate in my country. When arriving in Argentina it was pointed out that they had sold another one with a different Submodel (G935UZSAX), therefore it would not work the band 4G LTE. (The cell phone is still unused).

He feels cheated and would like to know how to change it or return the money. How can we solve it?

I await your response, thank you

 

Valued Contributor
Posts: 1,928
Registered: ‎12-01-2014

Re: Problems with a product!

The phone would need to be returned to a store with in 14 days of purchase.
New Member
Posts: 3
Registered: ‎04-05-2017

Re: Problems with a product!

The phone has been purchased for more than a month, but it has not been used is intact. And they never explained to him about the 14 days. What alternative would there be?

Valued Contributor
Posts: 1,928
Registered: ‎12-01-2014

Re: Problems with a product!

Since it's past return period it would be up to the store. If this is a contract phone, then there wouldn't be a way to make an exception due to contracts. If it's not a contract then you generally have 15 days. The other thing is your uncle might need to create a forum user to communicate with the mods due to privacy policy.
New Member
Posts: 3
Registered: ‎04-05-2017

Re: Problems with a product!

First of all thanks for replying. Why would it be helpful for my uncle to create a user? How can I communicate privately with someone from Bestbuy? I wrote to the store where the purchase was made and nothing!

New Member
Posts: 3
Registered: ‎03-22-2017

Re: Cell Phones Bought for International Use at Best Buy

Hi buddy, I am facing the same problem in India. My I 7 is locked to T mobile. Have contacted them many times but no success. Can u please tell me which particular verizon sim card u had ordered on Ebay & how much it costed u