03-14-2017 12:20 PM
03-15-2017 10:39 AM
I’m truly sorry to hear about the confusion regarding your recent mobile transaction at the Jonesboro store. We put a heavy emphasis on making sure our mobile Blue Shirts are well versed with all mobile promotions to ensure we keep errors to an absolute minimum.
I’d like to partner with the Jonesboro store to find out what might have gone wrong and how we can get this corrected for you. Can you please send me a private message with your purchase details? Specifically the “Customer Service Pin” which should be located at the bottom of the receipt. In order to message me directly, click on “Private Message” to the right of my signature.
If there’s anything else you’d like to bring to my attention please let me know. I look forward to hearing from you!
|Javier|Social Media Specialist | Best Buy® Corporate|
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