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New Member
Posts: 3
Registered: ‎08-11-2017

Can you please advise me on how to file a complaint about a store experience?

Can you please advise me on how to file a complaint about a store experience?
New Member
Posts: 3
Registered: ‎08-11-2017

Re: Can you please advise me on how to file a complaint about a store experience?

How long does it take for a reply or a email address to send a complaint? 

 

I spent $1698.73 yesterday. Almost walked out with nothing because of a bad sales rep. But an Apple employee saved a Surface Pro sale for your store.

Valued Contributor
Posts: 2,007
Registered: ‎12-01-2014

Re: Can you please advise me on how to file a complaint about a store experience?

Your post was created recently. The kids don't reply at an instant. It might take a few days.
New Member
Posts: 1
Registered: ‎08-12-2017

Re: Can you please advise me on how to file a complaint about a store experience?

Wow a few days?

Recognized Member
Posts: 176
Registered: ‎02-09-2011

Re: Can you please advise me on how to file a complaint about a store experience?

Yes, these forums are handled on a first come, first serve basis. The corporate representatives work through posts as they come. If you need more immediate assistance the 1-888-237-8289 number is there (the call center).
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Posts: 7,176
Topics: 222
Kudos: 384
Solutions: 291
Registered: ‎09-29-2008

Re: Can you please advise me on how to file a complaint about a store experience?

Hello MaryWoodSchorg,

 

Welcome to our Community. I apologize for the apparent delay in this reply. As geishafish pointed out, we respond to our customers' messages as promptly as possible and in the order in which they are received.

 

I was quite discouraged to hear that your store visit was complicated by one of our associates. Certainly we aspire to provide a superior shopping experience not an unhappy one; I apologize for our having disappointed you. I'd like to hear more about what happened. You're welcome to share the details in reply to this message. I'll do my very best to help.

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-11-2017

Re: Can you please advise me on how to file a complaint about a store experience?

I sent you a private message John