08-11-2017 06:08 PM
How long does it take for a reply or a email address to send a complaint?
I spent $1698.73 yesterday. Almost walked out with nothing because of a bad sales rep. But an Apple employee saved a Surface Pro sale for your store.
08-12-2017 10:35 AM
08-12-2017 02:18 PM
Welcome to our Community. I apologize for the apparent delay in this reply. As geishafish pointed out, we respond to our customers' messages as promptly as possible and in the order in which they are received.
I was quite discouraged to hear that your store visit was complicated by one of our associates. Certainly we aspire to provide a superior shopping experience not an unhappy one; I apologize for our having disappointed you. I'd like to hear more about what happened. You're welcome to share the details in reply to this message. I'll do my very best to help.
I look forward to hearing from you.
|John|Social Media Specialist | Best Buy® Corporate|
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