02-03-2017 01:57 PM
Solved! Go to Solution.
02-03-2017 05:51 PM
Just in case @jxs2 isn't able to get back to you in time, I hope you don't mind me reaching out to clarify this part of our Return & Exchange Promise for you. I also apologize for any disrespect or misinformation you may have experienced in the recent past.
"All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents."
Being that a Best Buy Gift Card is a prepaid card, we are unfortunately unable to offer a refund or cash-out for any gift card, even if the security/scratch-off sticker seems to be untampered with.
Sam | Best Buy Store Phone Operator
I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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