Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎07-17-2017

BestBuy in Salinas CA

I would like to say that the customer service at the BestBuy in Salinas CA is amazing, outstanding, and excellent! Every time I walk in I am greeted by someone very positive and as I walk around looking for whatever, there are many staff members readily available and I am often asked if I need help. Some may say, 'Oh you must be good looking that's why you're getting the attention.' No, I am not. I truly believe BestBuy has got their act together! Ok, so now for the shout outs... I went in a couple times to buy a washer dryer set. First time Lorena helped me, SUPER friendly. She was amazing from 'Hello' to 'Good bye'. Delivery would be in 2 days! I bought from her including warranty. A week later I went back to replace the washer and dryer because they weren't doing so great, the supervisor in appliance helped me. I hope her name was Jazmin, because I forgot. But she's the supervisor in appliances. She was even better than Lorena! I didn't even have my receipt on me and she pulled it up and printed it out... Amazing! At first I hated BestBuy and boycotted because of their horrible return policy but they definitely make it up in customer service! Now I shop at BestBuy all the time. They even price matched my order from Costco! Who does that? Every one else (Target, Walmart) is a no go on price matching against Costco. So anyway, Salinas BestBuy is just amazing! Thank you!
Posts: 1,313
Topics: 7
Kudos: 112
Solutions: 81
Registered: ‎12-23-2016

Re: BestBuy in Salinas CA

Hello yabundis,

 

Welcome to the Best Buy Community forums. I absolutely love reading stories like this about great service customers receive in our stores.

 

I know how disappointing it can be when a big purchase like an appliance turns out to not work the way that you had hoped.  Wek now this happens sometimes and we try to make getting a replacement as easy as possible. I’m super happy to hear that Jazmin was able to help you out in getting your replacements and turned what could have been a terrible experience into a good one.  Feedback about what we’re doing right is super valuable to us and I really appreciate you taking the time to share this story.

 

I’ll be sure to pass your comments along to the Salinas store leadership, as well as document it in our corporate systems. Thanks again for sharing! If you ever need any assistance with anything Best Buy related in the future please don’t hesitate to come on back to the forums and we’ll do our best to support you.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!