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Posts: 1
Registered: ‎09-12-2017

Best Buy selling laptops with Windows 10 which is not designed/optimized for laptops

This is the worst service that I have ever received from Best Buy's Geek Squad and Best Buy in general. The problem that the laptop has was not resolved at all nor did the "Geek Squad" even attempt to try to fix the issue at all. The issue is caused by the operating system installed on the laptop itself which is not for laptops. Due to Best Buy selling me a laptop that has an operating system that is not designed for a laptop on it, the laptop does not function at all. Thank you Geek Squad for pretending to "fix" the laptop by performing a fragmentation on the laptop which fixes nothing and thank you Best Buy for selling electronics that are meant not to work from the start. 

Recognized Member
Posts: 149
Registered: ‎02-07-2011

Re: Best Buy selling laptops with Windows 10 which is not designed/optimized for laptops

Are you referring to a specific model? All of my laptops that are designed for Windows 10 work fine.
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Registered: ‎07-04-2010

Re: Best Buy selling laptops with Windows 10 which is not designed/optimized for laptops

How the heck is Windows 10 supposedly not designed for laptops? Never heard this line before. Windows 10 is designed for computers, both desktop and laptop, along with some tablets. Just because you're having an issue doesn't mean the OS is incomparable. Sometimes computers have issues, it's just a fact of life.
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Registered: ‎12-23-2016

Re: Best Buy selling laptops with Windows 10 which is not designed/optimized for laptops

Hi pres2112,

 

Welcome to the Best Buy Community forums. I’m sorry to hear that you are having issues with your computer. As a former Geek Squad Agent I understand how frustrating unruly technology can be.

 

As both nckhammond and Mbrguy mentions, Windows 10 is designed to work on laptop computers in addition to desktops. Laptops should function just fine with Windows 10, especially when it comes preinstalled. Please check out Microsoft’s Windows 10 features web site for additional details on this.

 

That said, I’d like to take a look a bit closer into your situation to see if I’m able to help you out at all with your computer. To do that I’ll need a bit of additional information from you. Because we respect your privacy, I ask that you please send me a private message to send this information rather than posting it in this thread. You can send me this message by clicking the link min my signature below this post.

 

The information I’ll need is any service order number the Geek Squad may have provided you when you visited the store. If you don’t have a service order number, I’ll need the store location you visited, along with a description of the issue your computer is having.  If you have the purchase information from when you bought your computer, such as an order number or Customer Service PIN from the bottom of your purchase receipt, that would also be helpful.

 

I look forward to hearing back form you so I can dive in and take a look at your situation and hopefully help you out.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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