09-12-2017 03:21 PM
This is the worst service that I have ever received from Best Buy's Geek Squad and Best Buy in general. The problem that the laptop has was not resolved at all nor did the "Geek Squad" even attempt to try to fix the issue at all. The issue is caused by the operating system installed on the laptop itself which is not for laptops. Due to Best Buy selling me a laptop that has an operating system that is not designed for a laptop on it, the laptop does not function at all. Thank you Geek Squad for pretending to "fix" the laptop by performing a fragmentation on the laptop which fixes nothing and thank you Best Buy for selling electronics that are meant not to work from the start.
09-12-2017 10:21 PM
09-14-2017 09:40 AM
Welcome to the Best Buy Community forums. I’m sorry to hear that you are having issues with your computer. As a former Geek Squad Agent I understand how frustrating unruly technology can be.
As both nckhammond and Mbrguy mentions, Windows 10 is designed to work on laptop computers in addition to desktops. Laptops should function just fine with Windows 10, especially when it comes preinstalled. Please check out Microsoft’s Windows 10 features web site for additional details on this.
That said, I’d like to take a look a bit closer into your situation to see if I’m able to help you out at all with your computer. To do that I’ll need a bit of additional information from you. Because we respect your privacy, I ask that you please send me a private message to send this information rather than posting it in this thread. You can send me this message by clicking the link min my signature below this post.
The information I’ll need is any service order number the Geek Squad may have provided you when you visited the store. If you don’t have a service order number, I’ll need the store location you visited, along with a description of the issue your computer is having. If you have the purchase information from when you bought your computer, such as an order number or Customer Service PIN from the bottom of your purchase receipt, that would also be helpful.
I look forward to hearing back form you so I can dive in and take a look at your situation and hopefully help you out.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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