07-11-2018 06:26 PM
Hello Best Buy,
Today, I was browsing online for a washer dryer combo. I found a suitable model for each, and saw online that an Open-Box, Satisfactory Condition Washer was available at my local Best Buy. Its retail value was $559.99, $140 less than a new washer of the same model. Being interested, I decided to investigate further.
I spoke to a man named Kevin on the phone. He confirmed the Open-Box washer was available in-store, and better yet, it's retail value was actually $489.99. Better savings! Purchases of Open Box, Satisfactory appliances can only be made in-store, and so I made my way over.
Upon arriving, I spoke with Chris and Bob in Appliances. They were very accomodating, and I appreciate their assistance. Unfortunately, though, it turned out that the Open-Box model I was told was available was nowhere to be found. Given that this was the last day of a July 4th sale, I decided to make a purchase using my Best Buy Rewards Card and set up a delivery date.
I do not appreciate being baited by savings that do not, in fact, exist. This is a failure in inventory and corporate logistics in my opinion, and without an effort to match the prices I was offered online and over the phone, I intend to cancel my order and search elsewhere for a better deal.
Below is the original Open-box link (it still shows a $140 savings)
07-11-2018 07:05 PM
That link changes based on the person viewing it. For instance, it shows the stores around me. Which location did you have issues with the item not being available?