07-15-2017 08:52 PM
Hi I recently just bought my Macbook Pro from Best Buy (on July 4th) with the student education discount and all but then saw that Apple just released their Beats Promo giving away free beats to students who buy new Macbooks with educational discounts. I know that Apple will give the headphones to you if you bought it earlier than 2 weeks prior to the launch of the sale if you can prove you bought it. Does Best Buy also do this? And would Apple give them to me if i proved i bought my Macbook from Best Buy with the educational Discount? I just feel ripped off that this promo started days after i bought my macbook and i know apple will give them to you within 14 days (which it is).
07-15-2017 11:17 PM
I've been in a situation similar to yours before, and I have to admit, I was pretty peeved when I found out an awesome promotion had started just after I made a major purchase. Unfortunately, our Price Match Guarantee excludes bundles and special offers like this, so we wouldn't be able to give away a free pair of Beats if the promotion started after your purchase was made. I should also point out that we also don't price match bundles from competitors at any time, whether it's before or after a purchase.
With that said, I can't speak for Apple and if their policy will allow you to redeem their offer for free Beats at this time. Rest assured that as long as you're within your return period, you should be able to return or exchange the laptop at any of our stores if you're not completely satisfied with your purchase.
I hope this helps!
Sam | Best Buy Store Phone Operator
I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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07-17-2017 11:37 AM
Getting a MacBook for college is exciting! The Apple offer to get a free pair of Beats sounds Killer. Thanks for joining our community to seek some answers about your purchase. I’m happy that Sam15 was able to address your concerns in the moment. I’d like to clarify a bit more for you too.
Our Price Match Guarantee doesn’t cover free items nor price matches from a competitor during your Return & Exchange Promise. In addition, the Student Deals coupon you received for $100 off your MacBook isn’t compatible to work with other promotions.
As Sam advised it may be best to reach out to Apple directly to see how they may be able to assist you. I hope that they’re able to assist you with your request.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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