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New Member
Posts: 2
Registered: ‎03-13-2017

15 day return

We bought a $1000 TV at best buy and we weren't satisfied with it.. So thinking we had 30 days we figured it would be fine to return it. We pack it back up in its box and take it to best buy. Turns out they have a 15 day policy and will only allow an exchange for THE SAME TV!! Seriously?!!? We were on our 17th day!!!!! And we couldn't even exchange it because the supervisor wasn't there at the moment. We've been going to best buy for years and have purchased 2 other TVs there. So dissapointed in best buy and now have a $1000 TV were not satisfied.. Thanks best buy. You have lost a long term customer.
Posts: 2,564
Kudos: 144
Solutions: 98
Registered: ‎12-30-2010

Re: 15 day return

I'm sorry to hear that you were past the return and exchange period. 15 days is the industry standard for electronics. I can verify this is the policy where I work, a competitor who is the largest retail employer in the world.

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Before posting I try to research everything first or use my own experiences. I do not now nor have I ever worked for Best Buy. After a year and a half hiatus, I'm back working for the competition.
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Posts: 844
Topics: 15
Kudos: 171
Solutions: 99
Registered: ‎01-13-2015

Re: 15 day return

Hey Melissajz324,

 

I'm really sorry if our Return & Exchange Promise left you feeling disappointed after you decided you wanted to swap out your TV for another.  I've been in your shoes before, and I know how much of a bummer it can be to feel stuck with an unsatisfactory resolution.

 

As you're now aware, our standard return period is 15 days, unless you are a My Best Buy Elite or Elite Plus member—that increases your time frame to 30 or 45 days, respectively.  After this period ends, we unfortunately can't provide a return or exchange, so an offer to exchange the TV at this point would have been deemed an exception by store management. 

 

For your convenience, our Return & Exchange Promise is also printed on the bottom of every receipt, posted on signage at the register, and on our website here in case you have any more questions about it.  Although they wouldn't be able to offer a full refund at this point in time, I'd personally suggest reaching back out to the store management and seeing if they would still honor their original offer.  I would also encourage you to contact the manufacturer if you have any issues with the television moving forward as they may be able to offer assistance under their limited warranty.  

 

Best,

Sam | Best Buy Store Phone Operator

I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Forum Guidelines | Price Match Guarantee | Return & Exchange Promise

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New Member
Posts: 2
Registered: ‎03-13-2017

Re: 15 day return

Thank you and I tried to get management at the store to do that but they wouldn't help me out. Which is what just made it worse...
Posts: 4,053
Topics: 67
Kudos: 259
Solutions: 184
Registered: ‎11-30-2015

Re: 15 day return

Hello Melissajz324,

 

Welcome to the Best Buy Support Online Forum Community! I’m sorry that the TV you purchased doesn’t meet your needs quite right, and upon visiting your local Best Buy you were outside of your Return & Exchange timeframe.

 

Like Walrus, and Sam15 explain our Return & Exchange Promise is just 15 days for Core My Best Buy members. It’s discouraging to hear that a manager at your local Best Buy wasn’t willing to discuss this matter with you when you were in-store when you asked. I’d be happy to open up that communication line if you’re interested. If you are, can you please send me a private message by choosing to do so next to my name at the bottom with your customer service pin number from your purchase receipt?

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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