12-28-2016 07:53 PM
01-18-2017 11:26 AM
Hello mhendrix89 -
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
Please know that most devices have a one year manufacturer warranty. We understand that by now you have likely sought assistance via one of our other channels, and your issue is likely to have been resolved. If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.
Thank you for posting!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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