09-13-2017 11:21 AM
I bought a samsung refrigerator in on 11/15/2017 from bestbuy as "open box".
Recently, the frozen system dead. I called technican, he came to my house and told me it is compressor issue. Samsung has 5 years warranty for compressor, so I called samsung to get a repair.
However, after deeply research by Samsung, the refrigerator I got is nonrepairble item. It already marked in Samsung "black list" becuase Best Buy and the original customer already been notified in 2015 that the item is nonrepairble, it needs to go back to Samsung. The original customer got a replacement by the way.
Best buy got the returned product and fixed it temporary by itself, then sell to me as an "open box" instead of "refurbished".
Samsung refuses to help me out becuase the item marked as nonrepairble already. They told me it is the systematic issue.
I called best buy store manager but he refuses any help. And cheating at me, saying "open box" is as it is. However, the item is not an "open box" , it is "refurbished" and "nonrepairble".
I need someone help me. Thanks!
09-14-2017 03:01 PM
Thanks for joining us at the Best Buy Community forums. As someone who has had a refrigerator go out on me I understand how frustrating an experience it can be, and I’m sorry to hear that your fridge isn't working properly.
Using the information in your post and in your forum registration I was able to look in to this for you. I’m happy to see that you were able to reach out to us through our Facebook team and that Megan is currently looking in to this for you. I’m sure that she’ll take great care of you going forward.
If you have any additional question please continue working with Megan. If you ever need help with a future Best Buy purchase please don’t hesitate to come on back to the forums and we’ll do our best to support you.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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