09-08-2017 02:31 PM
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09-11-2017 10:26 AM
A phone is a very important piece of technology in our lives as it allows to keep connected with our loved ones. I’m sorry to hear that you’ve been having some issues with two Axon 7 ZTE phones you purchased at your local Best Buy. I’d be happy to see how I can assist you further.
Best Buy is only able to assist you per the terms of the Geek Squad Protection Plan you purchased. It’s great that an exception to the terms may have been made for you in the past with a tablet issue, but I can’t guarantee those options will be available this time around. I’m sincerely sorry that it may not have articulated as exception initially.
The Geek Squad Protection Plan you purchased states that our obligations will be fulfilled under this Plan (a) if we replace your device with a new device or issue you a gift card for its current market value not to exceed the original purchase price of your Covered Product including taxes, as explained in Section 7(b); or (b) if we have fulfilled 3 mobile phone claims in any 24 month period (excluding claims where we only replace your battery on your existing device), as applicable, by replacing your device with a new or refurbished product. Plans are not transferable, or able to be refunded if they’ve been fulfilled.
Thank you for taking the time out of your day to share your concerns with us here on the forums. I appreciate the time you took to join our community. I’ve documented your concerns here at our corporate offices.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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09-12-2017 01:49 PM