03-07-2017 02:12 AM
I got my wireless headset for ps4 on Christmas and its been working great until a few days ago ill hear static on and off. It started out of nowhere and its very annoying to hear. I dont have the protection plan but will they take a look at it?
03-08-2017 01:25 PM - edited 03-08-2017 01:27 PM
I have the horrible bad habit of going through headphones with regularity. Maybe I should get a more elite pair instead of the more inexpensive ones I usually buy. I was discouraged to hear that your headphones have developed a fault and I regret any inconvenience to you.
Generally speaking, Geek Squad doesn't repair headphones, but there may be options available if you visit our store. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy." Alternatively, you may contact the manufacturer directly for options under the factory warranty.
I hope this helps. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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