01-07-2017 02:40 PM
I received a laptop as a gift less than 2 years ago and luckily they bought the protection plan. I've had it repaired 3 times and just sent it off for its fourth time.
The first time it was a motherboard issue, which reoccurred less than 10 days after it was repaired. The current repair they're making consists of at least two parts. If a computer has had multiple issues it can be defective even if it isn't the same part. I only have a month left in my service plan and am very mad because I can't rely on my computer for school. I can't have my computer die right before finals again.
01-08-2017 01:46 AM
01-20-2017 04:04 PM
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
We understand that by now you have likely sought assistance via one of our other channels, and your issue is likely to have been resolved. If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.
Thank you for posting!
|Mariah|Social Media Specialist | Best Buy® Corporate|
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