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Posts: 1
Registered: ‎01-07-2017

Why won't GeekSquad junk out my laptop?

I received a laptop as a gift less than 2 years ago and luckily they bought the protection plan. I've had it repaired 3 times and just sent it off for its fourth time.

The first time it was a motherboard issue, which reoccurred less than 10 days after it was repaired. The current repair they're making consists of at least two parts. If a computer has had multiple issues it can be defective even if it isn't the same part. I only have a month left in my service plan and am very mad because I can't rely on my computer for school. I can't have my computer die right before finals again.

 

Posts: 1,034
Topics: 35
Kudos: 90
Solutions: 32
Registered: ‎11-04-2014

Re: Why won't GeekSquad junk out my laptop?

Hello and Welcome Mozbeet to the Best Buy Forums

Having a protection plan is a great way to keep a device protected. It seems you are having trouble with your device and you are looking for options.

With a ADH/GSP or a Geeksquad Protect and Support plus plan Best Buy has a No lemon policy. In order to receive a "Junk Out" two repairs would be needed of the same part and on the third time sending the unit out if the same part is being replaced them your device would qualify for a Junk out request in which if it meets thew terms would be accepted.

Now Keep in mind the repair needs to be from what the Repair Agent states is the problem and the part that is replaced cannot be from a Redo or a Accidental damage claim, A redo is when a Repair is done again within 30 days of the last repair. lastly the repair can not be from a MFG repair AKA meaning the repair would not count toward a No lemon policy Junkout if the repair is done within the Manufacturer warranty.

If you have any other questions or concerns please feel free to ask and ill answer to the best of my ability
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Posts: 3,601
Topics: 62
Kudos: 250
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Registered: ‎11-30-2015

Re: Why won't GeekSquad junk out my laptop?

Hello mozbeet,

 

Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

We understand that by now you have likely sought assistance via one of our other channels, and your issue is likely to have been resolved.  If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.

 

Thank you for posting!

Mariah|Social Media Specialist | Best Buy® Corporate
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