02-26-2017 04:24 PM
Hello! I recently purchased the logitech G633 Artemis headset from you guys and I went ahead and bought the 2 year protection plan as well. The headset has been working great on my pc so far but today I decided to hook it up to my xbox one (via the 3.5mm cord) and it appears that there is an issue with the 3.5mm cable. I only recieve audio in one ear (the left) and obviously this is an issue. (I tested it with a different 3.5mm cable and it worked fine) I was wondering if I came in with my warranty and the defective cable, would they be able to replace just the cable? The rest of the headset is functioning just as expected and I have some settings on the headset that I would not like to lose. Thanks for any help!
03-03-2017 08:01 AM
There's nothing quite as disappointing as having a product develop a fault soon after purchase. I was discouraged to hear this occurred with your new headphones and I regret any inconvenience to you.
I recommend visiting your local Geek Squad with your headphones and all accessories including the cable for further assistance. To make a reservation, please visit We're Here To Help.
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!