06-08-2018 07:35 PM
Solved! Go to Solution.
06-09-2018 03:42 PM
Welcome to our community. If there's one thing I don't like doing, it's waiting around. I'm the kind of person that needs to be moving around all the time, and I get a bit stir crazy having to wait for pretty much anything. I can imagine the frustration I would feel if spent hours in the car driving somewhere, only to be told I wouldn't receive assistance upon my arrival. I apologize for any frustration this experience caused you.
In an effort to accommodate as many customers as possible, our Geek Squad Agents work with customers on an appointment-only basis in our stores. We find that this helps us appropriately staff our stores with enough Agents to help our customers without keeping them waiting in a line. That said, I can see why this would put a bit of a kink in your plans if you were unaware of this beforehand, and I regret any inconvenience to you. I would be happy to formally document your remarks here at our Corporate office so they may be reviewed by the appropriate individuals.
If there is anything else I can do to assist you with this or any other concern, you are more than welcome to reach out, anytime.
|Sam|Social Media Specialist | Best Buy® Corporate|
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06-10-2018 02:20 PM