07-13-2017 08:11 PM
Bought Sony 4k HDR tv XBR-65X900C late September or early October of 2016.
Everything was fine up until about 2-3 months ago. 3D has bad ghosting/double images instead of a nice clean crisp 3D image. It started to have "Light Bleed" issues. And maybe clouding also.
Bought PSVR abouit 2 months ago. Could never get a HDR signal pass through the PSVR box.
I contacted Sony to make a claim on my Warranty and to get some help. Sony told me I needed to contact PlayStation, PlayStation told me that I needed to contact Sony (It went on for 2+ weeks).
Sony finaly help (kind of). Sony could not figure out whats going on with the PSVR headset.
Sony then refuses to honer their warranty on the PSVR headset.
I told Sony what is going on with my tv. Sony took about 2-3 days to call me back and told me the tv is working just fine (Sony never did inspected my tv). I asked to speak with a supervisor, supervisor told me that I needed to do the "Sony Technician" job and take pictures of my tv.
About a week later, I emailed them telling them that I do not have a working camera (cell phone included).
Sony kindly let me know that because I could not take pictures of my tv because I have a non-working camera, THE TV IS WORKING JUST FINE.
Once again, Sony refuses to honer their warranty.
Sony refuses to send me out a "Loaner" camera.
Sony refuses to send out a "Sony Technician" to inspect my tv.
Their "Warranty" for my tv does not say anywhere that the customer has to spend money to make a claim on their warranty. Nore the customer has to do a "Sony Technician" job, UNPAID!
Sony has not giving me a valid reseason that they refuse to honor their warranty.
07-21-2017 01:46 PM
07-21-2017 02:39 PM
I realize you’ve been patiently waiting for assistance for some time, and I truly apologize for the extreme lateness of our reply. Given the situation, I greatly appreciate it. I certainly wouldn’t be happy if both my TV and PSVR started having issues, particularly if I was having difficulties receiving service, so I’d be happy to see what options we may have available to assist you.
Upon review of your Best Buy account, I was able to locate a Geek Squad Protection (GSP) plan for your TV. Because it’s a 55 inch TV, we should be able to offer in-home service, so at your earliest convenience, please call us at 1-800-GeekSquad to speak with an agent about possible dates. I’m not readily finding a GSP plan for the PSVR though, so I’d like to see if I can find your receipt to verify if one was purchased. If so, we may have service options for that as well, so I’ve sent you a private message to gather some additional information from you. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thanks for posting,
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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