01-04-2018 10:19 PM
01-12-2018 08:19 AM
Hi there, Stengel, and welcome to the forum,
We’ve been steadily playing catch-up here ever since the start of the recent holiday season, so please forgive the lateness of this reply. As an ice fiend myself (I’ll just randomly chew on ice as a “snack”), it’s incredibly disheartening to hear your ice marker isn’t working as it should. While I know you can easily make ice or just simply buy it, it is rather convenient to have your fridge just make it for you. I’m sorry for any inconvenience this may be causing you.
Regrettably, it is true that our Geek Squad Protection plans for refrigerators do not cover ice makers, as they are not integral to the appliance properly functioning. In other words, they aren’t necessary in keeping your food cool. This is specifically laid out in the terms and conditions listed here. I apologize for any disappointment this may cause, particularly if this wasn’t brought to your attention at the time of purchase despite the ice marker being your main priority.
I realize this may not be the answer you were hoping for; however, please feel free to reach back out if you have any further questions regarding this matter. Although our answer will remain the same, I’ll be happy to address any additional concerns you may have.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!