07-11-2017 07:09 PM
We recently bought a Samsung Sound Bar that was recommended by a BB Samsung rep in the store. That was on June 19,2017. We cannot hear most of the sound unless we move it up to a setting of 99, even then sometimes it is marginal.
We have tried working this problem out with samsung over the phone a few times but their suggestion is that we mail it back to them???
We do not have a box nor do we wish to be without sound for several weeks and pay for shipping etc.
What do we have to do to return this?
07-12-2017 01:03 PM
Hello csarames -
Welcome to the forum and thank you for choosing to shop with us for a new soundbar! I'm sorry to hear the Samsung unit you chose last month isn't working as expected, as it seems to have some volume issues. I'm glad to hear you've already been in contact with Samsung to troubleshoot the problem, and that it sounds like they've offered their services under the manufacturer warranty.
With that said, seeking service through Samsung would be your best option at this point. Unfortunately you would currently be outside the 15 day Return & Exchange Promise, having purchased this on 6/19/17, so we would be unable to process any returns or exchanges. I apologize for any disappointment that this news may cause you, and would encourage you to continue working with Samsung towards a resolution.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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