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Posts: 1
Registered: ‎09-12-2017


My daughter purchased for me, for Easter April 2017, an 808 portable speaker.  4+ months later and this thing doesn't charge.  I went back to the store that she told me she purchased it at and there is nothing they can do because she didn't purchase a warranty, I'm told!!! A WARRANTY ???   This thing didn't even last 6 months.  I kept it inside a ziplock bag. It has never gotten wet nor has it ever been exposed to direct sunlight.  She lost the receipt and I know that's not ya'lls fault....BUT DANG !!!  I just figured that the Svc would've been better than what I received!!!

Posts: 1,089
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Registered: ‎11-04-2014


Hello Acyiii


Welcome to the Best Buy Community forums. I use my Bluetooth headset every day, so I understand how frustrating it must be to have your charger/Bluetooth stop working, especially so soon after purchase. I apologize that the process of getting this resolved wasn’t completely smooth for you.


Generally all devices come with a one year manufacturer warranty. Without a Geek Squad protection plan Best Buy would be unable to offer an exchange. But there is still hope as 808 Audio provides a one year warranty on their products I would recommend contacting them by clicking here. You can also contact the manufacturer at +1 (800) 768-1969 if however you have any other questions or concerns please feel free to reach out.



The views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 8,184
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Registered: ‎09-29-2008


Hello Acyjiii,


Welcome to our Community. As I know from my own experience, there is nothing quite so disappointing as having a product you use every day develop a fault soon after purchase. I was quite discouraged to hear you've had this happen and I regret any inconvenience to you.


poprex911 has offered some good insight and I underscore his recommendation to contact the manufacturer for options under their warranty.


Additionally, most manufacturer's require a copy of the receipt for verification of warranty. I understand your friend misplaced the receipt, but all is not lost. She is welcome to contact us and we'll do our best to get a copy of the receipt to her.


I hope this helps. Thank you for taking the time to share your experience with us.

John|Social Media Specialist | Best Buy® Corporate
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