09-12-2017 02:36 PM
My daughter purchased for me, for Easter April 2017, an 808 portable speaker. 4+ months later and this thing doesn't charge. I went back to the store that she told me she purchased it at and there is nothing they can do because she didn't purchase a warranty, I'm told!!! A WARRANTY ??? This thing didn't even last 6 months. I kept it inside a ziplock bag. It has never gotten wet nor has it ever been exposed to direct sunlight. She lost the receipt and I know that's not ya'lls fault....BUT DANG !!! I just figured that the Svc would've been better than what I received!!!
09-13-2017 03:51 AM
Welcome to the Best Buy Community forums. I use my Bluetooth headset every day, so I understand how frustrating it must be to have your charger/Bluetooth stop working, especially so soon after purchase. I apologize that the process of getting this resolved wasn’t completely smooth for you.
Generally all devices come with a one year manufacturer warranty. Without a Geek Squad protection plan Best Buy would be unable to offer an exchange. But there is still hope as 808 Audio provides a one year warranty on their products I would recommend contacting them by clicking here. You can also contact the manufacturer at +1 (800) 768-1969 if however you have any other questions or concerns please feel free to reach out.
09-14-2017 08:47 AM
Welcome to our Community. As I know from my own experience, there is nothing quite so disappointing as having a product you use every day develop a fault soon after purchase. I was quite discouraged to hear you've had this happen and I regret any inconvenience to you.
poprex911 has offered some good insight and I underscore his recommendation to contact the manufacturer for options under their warranty.
Additionally, most manufacturer's require a copy of the receipt for verification of warranty. I understand your friend misplaced the receipt, but all is not lost. She is welcome to contact us and we'll do our best to get a copy of the receipt to her.
I hope this helps. Thank you for taking the time to share your experience with us.
|John|Social Media Specialist | Best Buy® Corporate|
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