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Posts: 2
Registered: ‎12-24-2016

Really dissatisfied with Best Buy Service

[ Edited ]

I purchased an LG Waher and Dryer in late April, purchased the ext coverage plan as well. A week or so after Thansgiving our Washer quit, went to the store about a week later service arrives o inspect. We are told Best Buy won't replace until they perform 3 service visits, this is not stated anywhere in your documentation that I am aware of. Service reviews, orders parts blown motherboard, parts arrive several days later, service is re-scheduled, service arrives installs mothr board, identifies pump and another component is froxzeN. Parts again ordered and shipped, arrived yesterday, we are told service was to be at our home between 8:00am and 11:00am, service calls and advises they have changed schedule to be at our home between 11:09am and 1:00pm we have to re-schedule our plans. Service arrives tell the technician the story he agrees pump is frozen replaces parts, has me provide my email to send an invoice we put a load in to wash and leave to run some errands, this has been roughly 3 weeks with no washer and it is Christmas Eve. Return hom around 4:30pm pull clothes from washer and some metl hoop with a spring comes out with the clothes, call and leave message on technician phone, message states only works to 4:00pm, call Field Manager, he answers I explain situation I am a,ped up at this moment and quite irritated, ask him to get someone out since we were to travel out moor row morning (Christmas Day), no technicians respond, told it will be Monday before a echnician is available (may ave to schedule again) at this point our Holiday is more o less messed up, since the Field Manager advised he could only contact his agents to do repairs and dies have authority to call out and independent. It will be almost 4 weeks with no washer, this is not hat I expected from Best Buy, you should have done the right thing! FMS Irder ID# {removed per forum guidelines}

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Registered: ‎01-03-2013

Re: Really dissatisfied with Best Buy Service

Hello sonoran777 -

 

Our apologies for the lateness of this reply.  This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

In reviewing the information available to us, it would appear at this time that your concerns have been resolved.  If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.

 

Thank you for posting!

Tasha|Social Media Specialist | Best Buy® Corporate
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