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Posts: 1
Registered: ‎07-14-2017

Re: bE

Me and my family live directly across the street from the best buy on wetmore and we have been loyal customers for a long time. We recently purchased a new desk top computer and bought the expensive $140 warrantee after we were repeatedly assured by an employee that the warrantee would allow us to exchange the computer if we had any issues immediately and without any hassle. I attend school online, so I cannot afford to wait the 10-20 days that a repair order takes and the guarantee of the supposedly easy warrantee caused me to spend a lot of extra money we didn't have. The computer hard drive had an issue this morning and it turns out there was an issue with the computer that will cause it to need an entirely new hard drive. I went to use my supposedly Rock solid warrantee and I was told that I now have to send it I'm for 10-20 days and that the employee lied to me. The geek squad employee Renee was very helpful, but there was nothing he could do. Now we had to go purchase a new laptop (from Wal Mart because we don't know if we can trust best buy anymore) just so I don't fall behind in school during the repair process. Hundreds of dollars later we are not feeling like valued customers AT ALL.
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Registered: ‎04-18-2017

Re: bE

Hello Scotty61591-


Our employees should be doing everything in their power to provide our customers with the most accurate and up to date responses for our Protection Plan coverage.  It would certainly be understandable to reach out to us here on the Best Buy forums to voice your concern if this was the case, and we appreciate the time you spent registering to do so!


Clicking the link provided above will allow you to navigate to the date range your computer was placed in.  This document would have been signed off on, and sent to you either electronically or handed to you in paper copy, depending on selection made at the time of checkout.  I’m happy to hear Renee was very helpful from the Wetmore location. 


Our apologies for any inconvenience this may have cause you with your schooling, and we are grateful for you as a customer in our stores, and here on the forums.  I’m hoping your hard drive can be repaired and sent back soon, if you need anything in the meantime, just let me know!



JJ|Social Media Specialist | Best Buy® Corporate
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