01-05-2017 08:53 AM
I purchases an Insignia TV and it just stopped working recently. I DID NOT PURCHASE your cash cow warranty as most TV's usually outlast their useable life. Well this Insignia did not. So I take it to the local Best Buy (where I have purchased 4 other TV's) just like the website says...thinking once it is proven to not come on I will get another TV and go on my way. No I was told to go speak to your inside agents of repair who told me that they would have to send it off and I may or may not be charged some fee for repair. Wait...the kicker...it gets worse. I was told it could take up to 3 weeks. So for the next 3 weeks I dont have access to one of my TV's I paid Best Buy for?? So you are holding my money until you decide what you will or wont stand behind? I will be contacting each and everyone that will hear me about this...its an off brand TV that was on sale, if you thought it would tarnish your brand, why stock and sell?? No where on the website does it state I will be waiting 3 weeks to determine what will happen. Guess I will have to shop at some other box store.......
01-05-2017 09:42 AM
01-05-2017 11:51 AM
01-20-2017 11:57 AM
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
Please know I'm grateful you took the time to share your experience. Best Buy cannot hope to improve in meaningful ways without the feedback of valued customers like you.
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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