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Posts: 1
Registered: ‎01-05-2017

Re: Warranty?

I purchases an Insignia TV and it just stopped working recently. I DID NOT PURCHASE your cash cow warranty as most TV's usually outlast their useable life. Well this Insignia did not. So I take it to the local Best Buy (where I have purchased 4 other TV's) just like the website says...thinking once it is proven to not come on I will get another TV and go on my way. No I was told to go speak to your inside agents of repair who told me that they would have to send it off and I may or may not be charged some fee for repair. Wait...the gets worse. I was told it could take up to 3 weeks. So for the next 3 weeks I dont have access to one of my TV's I paid Best Buy for?? So you are holding my money until you decide what you will or wont stand behind? I will be contacting each and everyone that will hear me about this...its an off brand TV that was on sale, if you thought it would tarnish your brand, why stock and sell?? No where on the website does it state I will be waiting 3 weeks to determine what will happen. Guess I will have to shop at some other box store.......



Valued Contributor
Posts: 2,097
Registered: ‎12-01-2014

Re: Warranty?

Thats why they offer the warranty on their products. Because it would cover costs for repairs and if it cannot be repaired then you can replace it then. Not best buys fault the TV quit working. They don't manufacture televisions. The reason for the wait is potentially due to the fact they might have to ship it out for repair or they are busy.
Posts: 6,203
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Registered: ‎07-04-2010

Re: Warranty?

Hate to break it to you, but this is completely normal. If you'd purchased a Sony Television and it later broke, you'd ALSO have to wait for it to be repaired. Welcome to 2017.

If the TV is under warranty, and the issue is a covered issue, then it will be repaired under the warranty. If the TV is outside of warranty, then the repair cost is on you. If it's not under warranty, then this isn't an issue of a store or even a manufacturer standing behind their product, it's just an issue of your TV breaking and you having to pay to have it fixed.

Everyone these days always seems to want to place responsibility on others for everything. But sometimes, as such with an item outside of warranty, the responsibility lies with the owner. That's just life.
I DO NOT work for Best Buy. I used to be a Geek Squad Agent for 2 years and this is why I am well versed on their policies and procedures, but I do not work for them anymore. My posts are my own opinions and do not represent any opinions of Best Buy. If you do not like my posts, and want to report me, you can do so by clicking this link and reporting me to the moderators.
---Nearly all virus infections are a result of a problem between chair and keyboard---
Posts: 7,719
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Registered: ‎09-29-2008

Re: Warranty?

Hello LBoogie,


Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 


Please know I'm grateful you took the time to share your experience. Best Buy cannot hope to improve in meaningful ways without the feedback of valued customers like you.


Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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