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Posts: 1
Registered: ‎03-08-2017

Re: Terrible customer service

your geek squad customer service is the WORST customer service i have ever received. I have a time sensitive 'repair' and after having my memory card for a week your service reps cannot tell me the status of it. I asked to escalate this and the customer service rep said he would "send another email and see if they respond". I requested a call back today to see if anyone had responded to the escalated request and he said "i cant guarantee that someone will contact you today" i specifically stated i wanted to be contacted today and he couldn't even do that.

 

i'm not sure in what realm responding to a customer complaint in 2-5 days is acceptable. this is the worst customer service i have ever had. What am i paying for if nothing is being done and nobody knows what the status of my order is? I was told to contact the store where I dropped it off. How is Best buy going to know the status of my order if Geek Squad doesn't know the status of my order.

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Registered: ‎01-09-2017

Re: Terrible customer service

Greetings alexandra629,

 

I’m genuinely sorry about the delay of your repair and the lack of communication from our service team. I completely understand that when our customers send their products out for repair, a high level of communication is expected during the whole process. I’d be happy to review your service request and see if I can get you a status update.

 

Can you please send me a private message with your service order number so I can research this a bit further for you? In order to send me a message directly, click on “Private Message” to the right of my signature. I look forward to hearing from you!

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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