09-11-2017 11:22 PM
09-13-2017 03:08 PM
Thank you for reaching out to us on our Best Buy Forum. I understand how frustrating a damaged TV is, especially when you are having issues getting service for it.
Using the email address you used to register on the Forums, I was able to look up your account and see the information the Geek Squad wrote about your TV. Unfortunately, the Agent determined that a physical impact was the cause of damage. Physical damage is not something covered under a Geek Squad Protection Plan, which is why the Agent was not able to offer a repair option.
I would recommend contacting the Geek Squad Manager. It looks like the Agent helping you left her contact information, but I will also reach out to the the Manager on your behalf.
Please let me know if you have any further questions, I'm happy to help.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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