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Posts: 1
Registered: ‎07-13-2017

Re: Poor Service & Incompetence

First I was curious about your representatives not being able to speak English very well... I truly doubt he even understood what I was describing.. after six attempts to explain my problem... He started treating me like I was lacking intelligence.. of course I know how to troubleshoot I've built two computers and have a BA in computer science... So internet connection is the first thing I usually check... I also pay for great bandwidth so I can stream and game... After pulling my hair out trying to explain that I don't achieve the most of my internet when my TV freezes for ten minutes at least 4 times a night... TV is still costing me money and oh yeah instead of being just to get something else.. I get to wait a week...take time off work to wait for some one to check it... Best Buy needs to step up the Service or end up like Circuit City. I will be taking my money elsewhere now.

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Registered: ‎09-29-2008

Re: Poor Service & Incompetence

Hello Lovelivemusic,


On some rare occasions, I too have noticed freezes in my streaming content and I know how irked I become when that occurs. It's equally frustrating to call for help -- as I have done too -- and be thwarted by language barriers or faulty connections. I was quite discouraged to read of your experience and I regret any inconvenience to you.


While Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members), outside that time frame service can be offered through Geek Squad. The first step is a diagnostic to attempt to identify the issue with your TV, and should be followed up with a repair under the guidelines of the manufacturer's warranty and/or Geek Squad Protection (if you purchased it).


Please let me know how your service call goes. Thank you for taking the time to share your feedback on this experience.

John|Social Media Specialist | Best Buy® Corporate
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