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New Member
Posts: 3
Registered: ‎11-21-2017

Re: HELP! My Bamboo Ink Pen stoppped working !!!

I am having the exact same problem. the LED won't blink. Took it to the genius bar, they confirmed that it was not a software issue but the stylus hardware was malfunctioning and asked me to contact Bamboo support. I requested, but they refused to offer a replacement for the defective stylus they sold me.

 

I made a mistake and bought the device from Best Buy, as an Amazon Prime member, I should have bought it from Amazon, as their Customer support is unparalleled.

Posts: 1,276
Topics: 4
Kudos: 125
Solutions: 69
Registered: ‎10-19-2017

Re: HELP! My Bamboo Ink Pen stoppped working !!!

Hi debarshibasu,


Welcome back to the forums and thanks for the post! I know firsthand that it’s never fun when you have a device that quits working. May I ask how long ago you purchased this from us? 


Regards,
 

Luke|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-21-2017

Re: HELP! My Bamboo Ink Pen stoppped working !!!

devide is under warranty if that is what you are asking. I called bamboo and asked for an RMA.