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New Member
Posts: 2
Registered: ‎01-11-2017

POOR customer relations

On 2/12/16 I purchased a 55" Toshiba TV and approximately 1/1/2017 i saw a blue line going down the front of the TV.  I thought it had something on the screen, as I got closer it shows that there is some sort of blue line inside the screen itself.  I called Best Buy #663 in Clarksville Tennessee, where I purchased the TV.  I didn't purchase a protection plan as I was unaware that I had to pay for Best Buy to stand behind their products.   They told me to contact the Manufacturer since it was their WARRANTY and it was under a year old, however Toshiba doesn't do telephone inquiries on TV's any more and directed me to the website  go.toshiba.com/tv  so I went to that sight where I entered my Serial number  F35A053C011210  And Model  number 55L310U which Toshiba couldn't find in their data base.  It plainly says on the front of the TV TOSHIBA.  Anyway,  no one wanted to help me in any way and after about 2-3 days of trying to get help with this product, I have come to the conclusion that I will never purchase anything from BESTBUY ever again, I will in fact take my future purchase elsewhere, and refer all friends and family not to shop BESTBUY either.  All I really wanted was for them to stand by their products.  It will not be a mistake I make in the future.  I realize I am only one person, and it will not break your business, however, one person started your growth and one person can take your business down.  IF you would wish to contact me, I am open for discussion. 

Posts: 8,995
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Registered: ‎01-03-2013

Re: POOR customer relations

Hello tammyrellis16 -

 

Our apologies for the lateness of this reply.  This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

I'm truly sorry to hear that you've encountered trouble with your Toshiba TV.  Unfortunately, we would only be able to service your TV without a service fee under a Geek Squad Protection plan.  I apologize for any frustration seeking service through the manufacturer this may cause you.  If you are still in need of assistance, please feel free to reply and we’d be happy to look into it for you to assist however possible.

 

Thank you for posting!

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-11-2017

Re: POOR customer relations

All your apologies do not make up for poor service. The manufacturer tells me they don't have telephone support for TVs and the model # and serial # doesn't match their records so I'm stuck with a $400 TV that is under warranty but no one will take care of fixing it. So any future purchases anyone I know makes will not be from Best Buy