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Posts: 1
Registered: ‎01-05-2017

My Ipod touchs' auxiliary port stopped working.

My Ipod touchs' auxiliary port stopped working. I used to be able to use the cable to play it in my car but now, there is nothing. I used my earbuds to check it and nothing. To bedoubly sure, I turned the ipod to "radio" and it didn't even acknowledge there were earbuds in. I got it around 1 year ago, give or take, but I can't remember if I got the warranty on this one. Will Best Buy, using my card to confirm, be able to either repair it, or swap it out?

Valued Contributor
Posts: 2,123
Registered: ‎12-01-2014

Re: My Ipod touchs' auxiliary port stopped working.

If you bought an extended warranty, and they can generally look up the receipt with the card used and see if a warranty was purchased. Then yes they could either repair or exchange it or provide a gift card up to the amount you paid for it based on their discretion. If you did not purchase a warranty, you might need to work with Apple then.
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Registered: ‎08-10-2015

Re: My Ipod touchs' auxiliary port stopped working.

Good Afternoon Rob!


Thank you for reaching out in regards to your recent iPod issue. I'm sorry to hear it is not working as expected and apologize for any delay in our response. Going without a source of music in the car is quite a bummer and I hope that you have been able to bring this in for assistance since posting with us. 


If you are still in need of assistance finding the receipt or checking the Geek Squad Protection status on this iPod, please send me a private message utilizing the link in my signature and provide the phone number and email this plan would be under. 


Warm Regards,

Crystal|Retired Social Media Specialist | Best Buy® Corporate
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