02-01-2017 07:06 AM
Hello all. I bought a laptop from you guys and it's falling apart. Mousepad doesn't work, screen hinge broken causing the lcd to pop out, missing keys. The works! I payed for a three year warrenty and i'm about to take it in. But i really don't trust my data with anyone at all. Would it be ok for me to remove my harddrive and keep it at the house while it's being repaired? i'm afraid they will say it voided the warrenty and i'll be screwed
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02-04-2017 10:29 AM
02-07-2017 10:42 AM
Hi csr251 –
I apologize for the delay in our response, as we’ve still got a little bit of a backlog and are working as quickly as we can to catch up. That said I’ll be happy to answer your question.
In short no, you can’t remove your hard drive before sending your laptop out for service. Reason being is the service center need to run hardware diagnostics and test functionality as part of every repair to ensure we’re returning a functioning computer to you, and we can’t do that if there’s no hard drive in the computer. If sent out without a hard drive the service center will more than likely send it back to the store as not serviceable. If you have any other questions feel free to post again.
|Michael|Social Media Specialist | Best Buy® Corporate|
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