01-11-2018 08:13 AM
OK so Saturday 1/6 left iPhone 6S with Geek Squad in Buffalo to do a battery replacement which was available in the inventory at the store. Fast forward to today (1/11). Best Buy broke the screen trying to replace the battery and now I am in some holding pattern while Best Buy and Apple figure it all out. This was supposed to be a 30 minute job, no phone for 5 days and Best Buy are unable to tell me when I will have a phone back and claiming Apple are not responding!
Is there anyone here that can get me a decent response to my problem please? I need a phone! I can provide oprder number on a PM.
01-12-2018 01:18 PM
Hi there Kathandy-
Welcome back to our Forums and thank you for writing to us regarding your iPhone. I apologize for the delay in responding to your message, we are working as quickly as we can to respond to all of the messages we have received after the holidays season. I am disappointed to hear your iPhone has not been released back to you yet. I know I couldn't go more than a few hours with my phone so I can completely understand your frustration that you don't have your phone back yet. I am happy to help you look in to this to see if I can be of any assistance.
Can you please send me a private message with some more information about this repair? I will needs your:
Service order number
To send a private message, please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can look into how to best assist you.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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Here is what finally happened.
Got a rerurbished phone from Best Buy via Apple today (1/17). They waived the $29 fee as I never even got a new battery! I think leaving people without a phone for 12 days is just not good PR for Best Buy. There needs ot be a plan B when the tech breaks the phone.
Thanks for your response.