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Posts: 1
Registered: ‎12-21-2016

Ipad 4 mini faulty

Hi all

 

hoping you can help.  I bought an iPad mini 4 in late October.  After I brought it back to Ireland, I noticed problems with touchscreen which have gotten progressively worse.  Skipping letters or inserting multiple letters.  Also, if I want to click and drag, it keeps dropping

 

i will be back in the US in April.  How should I proceed re: returns?

 

it has taken over 5 minutes with epic frustration just to type this message due to the touchscreen problems

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Posts: 466
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Registered: ‎10-10-2012

Re: Ipad 4 mini faulty

Hey Janopopolous,

 

Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

We understand that by now you have likely sought assistance via one of our other channels, and your issue is likely to have been resolved.  If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.

 

Thank you for posting!

Tony|Social Media Supervisor | Best Buy® Corporate
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