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ab3
Member
Posts: 11
Registered: ‎06-10-2018

Re: I really need help, and I need to know.

Great, So once I'm there and give them the email all I have to do is verify? 

ab3
Member
Posts: 11
Registered: ‎06-10-2018

Re: I really need help, and I need to know.

Dont respond I didnt mean to send this

 

Posts: 5,380
Topics: 85
Kudos: 260
Solutions: 250
Registered: ‎11-30-2015

Re: I really need help, and I need to know.

Good Afternoon ab3,

 

Welcome to the Best Buy Support Online Forum Community! It’s great that poprex911 was able to point you in the correct direction for getting some assistance with your Geek Squad Protection Plan for the Asus Zen AiO 23.8” Touch-Screen All-in-One you had purchased. I’m sorry to hear that it tipped over on you, and it’s only working as display now.

 

You’re welcome to learn more about the Geek Squad Protection Plan you had purchased here. Additionally, you may need to set-up an appointment with Geek Squad. You can request an appointment here. This will just ensure that you don’t have to wait around for help upon getting to your local Best Buy. As proprex911 shared your local Best Buy should be able to help you find the warranty using your personal information. Please let us know if you have any other questions, and we’d be happy to help you answer them.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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ab3
Member
Posts: 11
Registered: ‎06-10-2018

Re: I really need help, and I need to know.

I forgot to ask, when I bring it in would I need to bring the computer the glass and all the parts?

Posts: 5,380
Topics: 85
Kudos: 260
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Registered: ‎11-30-2015

Re: I really need help, and I need to know.

Hi ab3,

 

You’d need to bring in all the parts. Please also make sure you bring in the power cord too!

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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ab3
Member
Posts: 11
Registered: ‎06-10-2018

Re: I really need help, and I need to know.

Even the glass? its in many peices.

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Posts: 2,301
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Registered: ‎04-18-2017

Re: I really need help, and I need to know.

Hello again ab3-

 

Mariah is away from her desk at the moment, but I'd like to help you out while she was away!  My name is JJ, and I appreciate the chance to assist!  

 

With that said, @poprex911 and Mariah, have brought up some awesome ways to get the help you are looking for, and I'd have to ask that you bring in all of the parts you can possibly bring.  Please keep in mind your safety comes first and foremost!  Please be sure to use the proper handling techniques and protection, when handling the broken glass.  

 

If you have the screen, the power cord, and the unit itself, all you have left to do is stop back into your local Geek Squad to provide your email or phone number!  Let us know if we can answer any other questions or concerns you may have! 

 

Kindly, ,

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!