03-13-2018 11:00 AM
First let me say that up unitl now I loved BB Geek Squad and gave outstanding reviews. I've been a happy customer for many years. This particluar experinece has been so awful that I will question conitinuing my service with BB Geek Squad. Last month Geek Squad agent installed a new router and laptop. A few days later we realized that the home security system app on our phones was no longer displaying video. After troubleshooting with the camera installer we discoved the port address changed when the new router was installed. I called the 1-800 Geek Squad number and explained the issue. 3 times last Sunday they transferred me to the Home Theature dept and all 3 times I was disconnected. Today I tried again and was disconnected both times. The agents won't call me back, won't email me instructions, won't do anything but transfer me even after I said I keep getting disconnected. I called my local store. They want me to drive 30 minutes and make a face to face appointment! They won't help me over the phone either. I can't believe that their technology is so bad that they disconnect the customers. I can't belive I can't make an appointment online or over the phone with the store. I can't believe that they won't make good on the initial installation. Now I have to pay $49 for another appointment. I am so fustrated that this will be the last time I use their services.
03-13-2018 03:01 PM
Welcome to the forums!
I’m sorry to learn about this mishap after your install. The Geek Squad Team generally makes these types of situations simple. This is not the experience I want for you and I’m happy to address your concerns moving forward.
In the future, you can schedule a consultation with a local Geek Squad agent here. In order to further assist you, I am going to need some more information from you. Please, private message me with your full name, phone number, and e-mail address connected to your BestBuy.com.
To send it, simply click on the “Private Message” button next to my signature. I appreciate you taking the time to write us about this and I look forward to hearing from you. Let me know if you have any other questions.
|Deysha|Social Media Specialist | Best Buy® Corporate|
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