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Posts: 1
Registered: ‎06-13-2017

Horrible experience with Best Buy iphone 6 plus purchase!

I bought an unlocked Iphone 6 plus certified pre owned for $425 bucks end of January this year , I had to go out of country on an emergency for couple of months and after that I came back and did setup my iphone and then realized the speaker is not working properly meaning you can only 10 min in a 20 min video rest 10 min will go mute for no reason , Same with facetime and phone calls too. I had been to best buy in the month of May complaining them about the same , They asked me to visit the apple store and they should be able to fix it.I had been to the apple store same day and the apple guys confirmed that I was sold a phone with issues.Then I came back to best buy and they were like we can't help with it.


In reality I was sold a phone that is not functional for $425 bucks and when questioned about it to best buy they say that since the 14 day return policy exceeded they can't do anything about it and gives a $50 refund , And the $375 goes in vain.I was ok with getting a best buy store credit if they are not able to fix it but then the customer service guys were least bothered.


$425 bucks is not an amount I would like to play with , I will never come back to best buy for any future purchases and wouldn't recommend my friends too.



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Registered: ‎12-23-2016

Re: Horrible experience with Best Buy iphone 6 plus purchase!

Hi sravanthi4,


Thanks for joining us at the Best Buy community forums. I know how much a cell phone that doesn’t work can disrupt your life, and I’m sorry to hear that your phone is not working.


As noted on the product page of our Certified Pre-Owned phones, they come with a 90 day warranty through CCR Warranty. If you purchased the phone in January it sounds like you would be outside of this warranty period. I’d suggest giving them a call at 1-866-579-8436 to discuss what repair options you may have ant this point. They will be best positioned to try to help you out in this situation. Be sure to have your order information handy as they may need that to help you out.


Thanks for taking the time to register an account here with us and bring this to our attention. If you have any further questions please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎07-14-2017

Re: Horrible experience with Best Buy iphone 6 plus purchase!

I had Exact same experience with the unlocked Iphone 6 plus certified pre owned. Phone gets switched off even the battery shows 91%. FaceTime doesn't work. When I call bestbuy support they say you should have returned it if you don't like. But they don't agree to help the customers with warranty support. They just say you have to talk to CCR warranty for support, we are not liable for anything after purchase since that's a third party and won't agree the fact customers buy because of Best Buy's brand value not because of CR warranty or any other seller. Glad to experience that best buy also sell the products without any prior checks and also mention in description like Excellent condition which really is not. I will never come back to Best Buy to any product. Now I don't wonder why Amazon is the leader of e-commerce market. Anyone reading this post please don't purchase this product from bestbuy. Fake description. I will not recommend any products covered under CCR warranty as well since there phone service is really great Smiley Tongue it just takes 90minutes of hold time to talk to a human representatives. OMG! Thank you Best Buy for your amazing support and partnership with CCR warranty.