02-28-2017 02:19 PM
03-02-2017 12:13 PM
Being without a phone for any length of time can be a little tricky. My cell phone is only for personal use, but it’s seemingly always attached to my hip. I feel lost when I accidentally forget it somewhere, so I can understand why it’d be frustrating to receive two defective phones as replacement devices under your Geek Squad Protection plan. You should feel confident that any phone we send you is in perfect working condition, and I apologize if this wasn’t the case.
While we do not offer compensation, I’d appreciate the chance to review your case to ensure things are moving along as they should. I need some additional information from you to proceed though, so please be on the lookout for a private message heading your way shortly. You may view it by logging into your forum account and clicking on the envelope icon in the upper right-hand corner of the page.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!